Denise Koster, founder and principal of Koster Consulting & Associates in Toronto, focuses on workplace violence and elder abuse.
She graduated from Ryerson University with her Bachelor of Arts in 1986 and a certificate in gerontology in 1990, before earning a diploma from the International School of Investigation and Protective Services in 2004.
She completed levels 1 and 2 in alternative dispute resolution at the Institute of Peace and Conflict Studies at Conrad Grebel University College in 1996 and is a graduate of the International School of Investigation and Security Services as well as Gavin Debecker’s Threat Assessment and Management Academy.
Ms. Koster is a Board Certified Workplace Violence and Threat Specialist (WVTS) and provides clients with consultations and customized threat assessment and management services.
Focusing on the areas of violence and abuse since 1986, Ms. Koster provides consulting services for matters such as workplace violence, discrimination, bullying, and harassment, as well as bullying and abuse of the elderly.
She provides external investigation services, customized education and training, and conflict resolution and mediation, as well as strategic planning, threat assessments, climate surveys, management plans, and workplace violence policy and procedure development.
Ms. Koster works with management and labour groups, providing education and training around the identification, investigation, assessment, and management of violence in the workplace.
Prior to founding Koster Consulting & Associates, Ms. Koster was the clinical and program director at a community health centre for nine years where she managed a multidisciplinary team of medical, nursing, and social service professionals. She has also been a certified instructor in non-violent crisis intervention.