Software training ‘an ongoing process that never ends’
By Rob Lamberti, AdvocateDaily.com Contributor
ACL is easy to use and cost-efficient, and the company offers comprehensive hands-on training that law firms should make mandatory for staff who use the software, says Bass.
"One of the things we've seen is that many firms don't make training on new software a requirement," Bass tells AdvocateDaily.com.
He notes while some firms offer training as an option or at specific times for a session, that method does not help everyone.
"In both of those scenarios, you will surely miss people," Bass says. "Sometimes people are missed not because they don't want to attend but because their lawyer or supervisor says they don't have to or doesn't see the importance of that software and doesn't give them time to do it."
He says there are people in law firms who "want the shiny new toys" because they believe they’ll make them more efficient, but the plan fails when they don't invest in training because they believe they don't have the time to spare.
Bass says comprehensive training is essential.
“It makes the firm more efficient, saves time, and reduces mistakes and risks," he says.
"Many law firms will say they've invested in software that's sitting on the shelf and is not being used. Part of the reason is that people weren't shown how to use it.”
Bass says Korbitec doesn't charge for training, which removes any reluctance based on costs.
"That comes off the table," he says. "The only investment we ask of the firm is time because we absorb the cost of the trainer."
The process is divided into two sections, says Bass.
"The first is an in-depth look at the software — what buttons to push and how you get started," he explains. "The second part of the training is what we call the ‘file entry clinic.’"
Bass says trainees begin by learning how to input three to five of their most active files into ACL, making it a productive session while learning.
"Therefore, trainees get hands-on, practical and productive experience," he says.
Korbitec’s ACL software provides document automation for litigation, as well as a task-management system that helps lawyers with timelines and prevents files from being neglected, which reduces the risk of missed deadlines.
Bass knows that trainees don't always absorb everything during the sessions.
"We have walk-around sessions where a trainer goes to a firm and goes desk-to-desk to see if people need help," he says
That allows people who don't ask questions during a group training session to have one-on-ones with a trainer, Bass says, adding that all of Korbitec's trainers are former litigation assistants or law clerks who understand the pressures of the office.
Bass says trainers will identify those who may need extra help and reach out to them after training to see how they’re doing with the software.
"We also offer refresher courses to firms at least once a year — and sometimes more," he says.
In addition, Korbitec offers live support, along with tip sheets and videos focused on specific tasks, Bass says.
"We tell people if they're working with our software and they're stuck, don't give up. Call us and we'll help walk you through it," he says. "We can even, with the firm's permission, remote into the desktop and help them with the file."
Bass says the company aligns itself with law firms to ensure the staff is trained and their use of the software is supported.
"We view training as an ongoing process that never ends, so we never look at it as a one-off," he says.