Grocery store self-checkout: where will it lead?
The move to retail automation amazes me – its impact is so unpredictable. The most recent kerfuffle relates to claims by one retailer's cashiers that they’ve been made to pressure customers into using self-checkout stations rather than traditional cashiers. Cashiers claim (probably correctly) that stores are encouraging self-checkout to reduce the number of cashiers needed in store. You can read about it here.