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Grocery store self-checkout: where will it lead?

By Ian Hull

The move to retail automation amazes me – its impact is so unpredictable. The most recent kerfuffle relates to claims by one retailer's cashiers that they’ve been made to pressure customers into using self-checkout stations rather than traditional cashiers. Cashiers claim (probably correctly) that stores are encouraging self-checkout to reduce the number of cashiers needed in store. You can read about it here.

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